Shipping & Return Policy

 

Standard Shipping & Handling Charges: All orders for items that are in stock are shipped within 7 business days after we receive your order, unless items are out of stock. We will notify you if your requested item is out of stock. Please provide the recipient's telephone number on all orders. We cannot ship to international locations. All orders are shipped via USPS.

 

We are closed on Saturday and Sunday.

 

Return Policy

All returns must be authorized prior to return.  Please email us at kathy@kathybankston.com for return authorization.

 

PREMADE ITEMS: If you purchased something pre-made, we will give a 7 day refund if you are not pleased with your item(s). You will need to ship it back to us via priority mail and a 10% fee will be deducted from the purchase price.

 

SPECIAL/CUSTOM ORDERS-Please remember all special/custom orders are considered not returnable.

 

SALE ITEMS- All pieces discounted and or on sale are non returnable-all sales final.

 

Repairs

If you need one of our pieces repaired please contact us for further assistance. There may be a slight charge for repairs so please call us beforehand to discuss the piece in question.

 

Please make sure to use UPS delivery and insure your package for your protection. Do not send the package C.O.D., as we do not accept returns shipped C.O.D.